Thursday, November 17, 2005

things we can learn (or not) - a traveller's note from the US of A

1. the toilets are clean and DRY! (you saw this coming, didn't you?) and they don't stink of an overdose of antiseptic. and why don't we provide disposable toilet seat covers here too? oh wait, that's cos our greedy-for-freebies ladies will probably stuff the whole pack into their shopping bags to keep them for future use, whatever that means. (once upon a time, an employee on my office floor allegedly nicked a roll or two of bathroom tissue from the restroom every morning to stock up her supply of tissue. because of her we ran out of tissue in the restrooms at approximately 9.30 am every day.)

2. front-line service people are generally more polite; though they may be a little, er, blur at times, like with fractions (Customer: Could you split the bill into three please? Waitress: Oh ok, so you want it split into half and half and half?)

side rambling (sorry): i realised today that i've probably been a bit too impatient with customer-service people since i got back. a customer service officer of a certain bank thought i was saying "Prudential" (the insurance company) when he heard me saying "potential" (the English word meaning, roughly, capable of being something) and for 2 whole minutes i was repeating my enquiry about the note they sent me on the fact that they suspect my card was subject to potential compromise or unauthorised usage, and he was repeating his statement about the fact that yes, my Prudential account was still on the direct debit list. i hope the bank doesn't use that phone call in their next call-centre training on how to deal with sarcastic clients.


3. you don't get street musicians or graffiti on historic sites. it's rather disheartening when you expect to admire a relic of the 17th century and some 21st century guy carves "Jojo was here, 2001" or "Dodo loves Dodol, 14th February 2004".

don't get me wrong. there's still no place like home. but home sure can do with some housekeeping. ;)

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